Terms and Conditions

If you have a question or concern about any aspect of our services, please contact us at:

• Telephone: 0161 763 8711
• Email: info@buryifa.co.uk
• Website: www.buryfinancialadviser.co.uk
• In writing: Bury Financial Advisers Ltd, Europa House, Barcroft Street, Bury BL9 5BT

Our Obligations

Our recommendations

• Before providing advice, we’ll assess your needs, consider your financial objectives and assess your attitude to any risks that may be involved. If you don’t want to discuss a particular area of financial planning and that area should not form part of the advice given, we can exclude it, if you instruct us to do so. This might of course have a bearing on the advice that might have been given.
• Before making any recommendations, we’ll carry out a suitability assessment so that we are able to act in your best interests.
• We’ll confirm any recommendations we make in writing (our suitability report) along with details of any special risks that may be associated with the products or investment strategies we’ve recommended.
• Where we agree to provide you with a service that includes an ongoing review of the suitability of the investments we have recommended, we’ll carry out this review at least annually. To do this we will need to make contact with you to assess whether the information we hold about you remains accurate and up to date. We’ll issue you with a report setting out the results of our assessment and, if relevant, any updated recommendations.
• This agreement sets out the terms under which we’ll provide our services to you, so it’s important that you read it fully and in conjunction with our Client Agreement (what we do and how we charge) document. If there’s something you don’t understand please ask us to explain it.
• Please be aware that investments can fall, as well as rise, and that you may not get back the full amount invested. The price of investments we may recommend may depend on fluctuations in the financial markets, or other economic factors, which are outside our control. Past performance is not necessarily a guide to future performance.
• Specific warnings relevant to the investments, investment strategies or other products we arrange are provided in the relevant product literature provided.

Financial crime

• We are obliged to put in place controls to prevent our business from being used for money laundering and other forms of financial crime.
• We’ll verify your identity before undertaking any business with you. To do this we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning. The check may leave a ‘footprint’ on your credit file but it will not affect your credit rating.

Best execution

• Where we send investment applications on your behalf to third parties (e.g. to put an investment into force), we’ll take all sufficient steps to ensure that we obtain the best possible result for you. This is referred to as ‘best execution’.

Conflicts of interest

• Although we’ll always try to act in your best interests there may be situations where we or one of our other clients has some form of interest in the business being transacted for you. If this happens or we become aware that our interests or those of one of our other client’s conflict with your own interests, we’ll write to you and ask for your consent to proceed before we carry out any business for you. We’ll also let you know the steps we’ll take to make sure you are treated fairly.
• We have a conflicts of interest policy. If you want to see a copy of it, please ask us.

Communicating with you

• Our normal ways of communicating with you are by telephone, post, e-mail, SMS text message or in person. Our communications will be in English.
• We may ask you to confirm your instructions to us in writing as this helps to avoid any future misunderstandings.

Recording telephone calls

From 3 January 2018, telephone conversations or communications that relate to the conclusion of transactions or the reception, transmission or execution of client orders must be recorded.

We will not record telephone conversations. As any request that relates to the conclusion of transactions or the reception, transmission or execution of client orders will only be accepted when provided in writing.

Services offered as part of a package

Where we offer services or products as part of a package, we’ll tell you whether it’s possible to buy the different components separately and, if relevant disclose the costs and charges of each component.

We’ll also tell you if the risks resulting from the package are likely to be different from the risks associated with the individual components and explain how (if relevant) the package modifies the investment risk.

Your Obligations

This section sets out your obligations in agreeing to receive our services.
Providing information about your circumstances

• Our advice will be based on the information that you give so it’s important that you provide us with accurate and up to date information when we request details about your circumstances and objectives. This will allow us to provide you with suitable advice. If the information you provide is inaccurate or if you limit the information provided this could affect the suitability of the advice we give.

Payment for services

• By signing this agreement, you are agreeing to pay the charges for our services as set out in section 5 (Services agreed). Your selected payment method is also confirmed in section 5. We’ll tell you if any payments are subject to VAT.
• You can pay our adviser charges by cheque, standing order or direct debit instruction; such payments are to be made to our parent organisation ‘pi financial ltd’. We do not accept payments by cash. Our charges will become payable on completion of our work.
• Payment via deductions from the financial product(s). Most product providers offer this facility but using it will reduce the amount you have left to invest and may, depending on your circumstances, have other consequences (we’ll discuss this with you beforehand).
• In some limited circumstances (for protection planning business only) we may receive a commission payment from a product provider. Typically, the commission payment will be offset against the charges you owe us for our services. If the commission payment relates to a regular contribution policy and you stop paying premiums on that policy we may be obliged to refund the commission received back to the policy provider. In such cases, we reserve the right to request the full payment of any outstanding balance of charges for our services.
• Any products we have arranged for you will only be kept under review as part of an ongoing service for which have agreed to pay. Our ongoing services are optional, but if you agree to purchase an ongoing service, unless otherwise agreed, the ongoing service will be provided as a follow up to the initial service.
• Our charges for ongoing services will start from the commencement of any plan and our charges are payable monthly.
• Ongoing services can be cancelled at any time by informing us in writing (see section 3 – Cancellation and amendments) but please note that we do reserve the right to charge you for services we have provided before cancellation.
• Where our charges are based on a percentage of your investments, the amount of our ongoing charges may increase as the value of your fund grows. Likewise, this would reduce if the value of your fund falls.

Legal and accounting advice

• We are not qualified to provide legal or accounting advice or to prepare any legal or accounting documents. This means that the onus is on you to refer any point of law or accountancy that may arise during the course of discussions with us, to a solicitor or accountant.